Planning and costs

 This is your first step towards personalised care. Reach out to us via phone, email, or our website's contact form. 

 A friendly member of our team will listen to your initial needs and answer any questions you may have. We’ll gather some basic information to understand your situation and schedule an in-depth assessment. 

 One of our experienced care assessors will visit you at your home to conduct a thorough evaluation. 

 We’ll discuss your health, lifestyle, preferences, and any specific care requirements you may have. This assessment is crucial for developing a personalised care plan. We will also perform a risk assessment of the property. 

 Following the assessment, we’ll provide a detailed breakdown of the costs associated with your care plan. 

 We’ll explain all fees clearly and transparently, and discuss any available financial options, including potential funding sources. We can also help you understand any relevant local authority support and paying for care.

 Based on the assessment, we’ll create a personalised care plan outlining the specific services and support you’ll receive. 

 This plan will detail your daily routines, medication management, personal care, and any other specific requirements. You’ll have the opportunity to review and approve the plan, ensuring it meets your expectations. 

 We’ll carefully select a team of home carers whose skills, experience, and personality align with your needs and preferences. 

 We strive to create positive and trusting relationships between our clients and carers. We’ll introduce your care team and ensure you feel comfortable and confident with them. 

 Once you’re happy with your care plan and team, we’ll schedule your first care visit. 

 Your care team will arrive at your home and begin providing the agreed-upon services. We’ll maintain regular communication to ensure your care plan remains effective and responsive to your needs.